Careers at SLM Facilities

Isn’t it about time you had a fulfilling career and worked alongside individuals just as passionate and driven as you are? Apply today to take the first step in a career with SLM Facility Solutions Nationwide.

Who Are We Looking For?

SLM Facility Solution Nationwide’s staff are more than just employees. We are a community that prides itself on cultivating a supportive environment to encourage growth and learning.

Accountability. Integrity. A shared belief in SLM’s mission, vision, and values. Flexibility. Each member of our family understands these are important and are committed to producing results for our clients while building relations with our vendors or strategic partners.

What do we believe in?

Education – All employees receive ongoing, supportive training. We never stop learning and encourage our team members to grow personally and professionally.

Success – SLM offers a variety of career options based on experience, education, and personal interests. They are designed to help employees set goals and to keep you on the right path to a successful career.

FUN– From Chili Cook-Offs, Summer Olympics, Family Outings, Holiday Parties, Cookie Exchanges, Birthday Celebrations, an Office Dog and so much more! We work hard and play harder believing all days should start and end with a smile.

Giving Back – Since our inception in 1998, SLM has and will consistently give back to charities. Through monetary donations, food drives, blood drives, time volunteering, and community clean-ups, the SLM team will never stop helping our local community and beyond.

Keeping You and Your Family Happy– SLM offers a comprehensive benefits package including 401(k) plan, medical, dental, and vision plans as well as life insurance and other supplemental plans.

Ready to Join?

We’ve worked hard to earn our outstanding reputation. This means we hire the best, the smartest, and the out-of-the-box thinkers who have taken us to the next level. However, we’re not even close to the finish line and consistently seeking for the next go-getters. The ones who are not afraid to get into the trenches, work hard and do what it takes to get the job done, support our clients and build long-lasting relationships with all parties. Apply today to start your career with SLM Facility.

 

The customer service representative ensures that all customer and strategic partner scheduling, verifications, trouble-shooting and discrepancies are rectified in a timely and accurate manner. All service interactions must meet company, customer, strategic partner specifications and quality standards.

Essential Job Requirements

  • CSR’s will be assigned or re-assigned to a job function (Scheduling, Verifying, Trouble-Shooting and/or Discrepancies) at the Service Manager’s discretion.
  • All CSR’s will be cross-trained to perform all job functions.
  • CSR will be assigned to a que and will be accountable to complete all work tickets in the que for that day. In the event a ticket(s) are unable to be completed, the service manager must be notified immediately.
  • The CSR will focus on tasks, based on the job function assigned, that may include:
  • Report creation and analysis.
  • Post-service follow-up calls.
  • Purchase order creation for new and existing customers.
  • Routine customer concerns and emergency calls.
  • Responsible for day-to-day interaction with the Company’s customers and strategic partners (SP); receives, acknowledges and places calls to both customers and SP.
    • Provide accurate and timely information in response to customer/SP questions; receives, acknowledges and places calls to both customer/SP questions.
  • Rectify complaints using company processes / business rules as the basis for decision-making.
  • Utilize database system to create tickets which will contain a synopsis of interaction between the representative and involved parties.
  • Collaborates with other company departments, develops internal and external constructive and cooperative working relationships.

The Department is staffed 7:00 am to 6:00 pm Monday through Friday although emergency calls are accepted 24/7/365.

  • Must be available to work as part of the emergency call rotation at least one week per month- including weekends.
  • Employee will be provided with a cell phone, and a laptop computer for access to the Company’s computer system to manage off-site tasks.

The service manager has the right to assigned duties or tasks as needed and / or required.

Status and Scope

Customer Service Representative reports directly to Service Manager

Qualifications

An Associate degree in Business, related field, High School diploma or experience equivalent to educational requirement--preferably in the Hospitality, Construction or Facilities Management arenas with some postsecondary education.

Minimum three-year customer service experience; call center environment strongly desired. Demonstrated ability to:

  • Flourish in a fast paced, deadline driven work environment.
  • Process customer requests in a timely, professional manner.
  • Analyze customer problems and aggressively pursue solutions which benefit the customer.
  • Think creatively and act independently within scope of assigned responsibilities converse, listen and take notes simultaneously.
    • Ability to maneuver easily between multiple computer screens.
  • Provide world-class customer service. Strong negotiation skills.

Knowledge of Windows, Word, Excel, Outlook and Internet; able to create spreadsheets, emails and other departmentally required documents. Willingness and ability to learn the Company’s proprietary database program.

Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

Little to no travel.

Job Features

Job CategoryOperations

The customer service representative ensures that all customer and strategic […]