Frequently Asked Questions2019-03-18T15:26:22+00:00

Facility Waste Management FAQs

What would cause a faucet to drip?2018-02-26T20:18:04+00:00

There are numerous reasons as to why your faucet is dripping. It could be a part inside it has worn out or there is a high level of minerals that have built up that need to be cleared away.

There is a small drip in my sink. That’s not a big deal, right?2018-02-26T20:17:20+00:00

Wrong. A small drip can turn into a larger one and cause tremendous damage. It’s better to have it fixed while it’s still small.

I smell gas. What should I do?2018-02-26T20:16:10+00:00

Be sure that no switches, including light switches, are on and then evacuate the building. Gas can be a sign of a major problem and being exposed to the gas can be harmful. Call us right away to ensure your location is safe.

Is there a way to prevent my sink from becoming clogged?2018-02-26T20:14:52+00:00

Be sure that grease and other liquids that could solidify are not being poured down the drain. Some solids can also clog pipes and should not be put down the drain such as lettuce, celery, and potato peels. It’s always in  your best interest to wipe up any debri and throw it away.

My refrigeration unit is not holding temperature.2018-02-21T19:44:43+00:00

First, examine your refrigerator. Is it placed directly up against the wall? Your refrigerator needs to be placed slightly away from the wall to give it room to circulate air properly. Commercial refrigerators are made to withstand countless opening and closing operations, but sometimes the gask can get worn down from wear and tear. Your door should close properly and seal completely so the unit can perform proper cooling processes.

My refrigeration equipment is not powering up, what do I do?2018-02-21T19:43:55+00:00

You should check to see if the power cord has been properly plugged in all the way to the outlet, as it may have been knocked out of place. If that still isn’t the option, then check if the wiring for the outlet and ground wires are active. The issue may be the power supply and not the unit. If that’s not the case, give SLM a call and we’ll dispatch a vendor to service within 4 hours.

How long should my commercial HVAC system last?2018-02-21T19:42:57+00:00

A commercial HVAC is going to require a several thousand dollar investment, and once that amount of money is spent, you want the system to last as long as possible. On average, you can expect this type of equipment to last between 10-15 years. By taking care of the system with regular preventative maintenance and timely repairs, you can increase the lifespan of the equipment.

How often should I have my equipment serviced?2018-02-21T19:42:12+00:00

No matter your system, you should have it serviced at least bi-annually; once in the spring and once in the fall. To ensure peak system performance, we recommend servicing quarterly.

How often should I check my air filter?2018-02-21T19:41:24+00:00

SLM suggests that you are checking your filters on a monthly basis. If you have a disposable type filter (usually found with a cardboard edge), and if it’s dirty, replace it–don’t attempt to clean it. Some higher efficiency filters can go up to three months before needing a filter replacement. In seasons where usage is higher, it’s better to check more often.

How do I get my container moved?2018-02-15T22:09:55+00:00

You may run into an issue where you need the UCO container moved. In such an instance, SLM can coordinate with the vendor to have the container temporarily relocated and moved back as need be. Some containers do have wheels, but if they have a significant amount of oil inside, they will be heavy and dangerous to move. Our vendors can come out with their trucks to move the containers.

How do I get a container replacement if it is not leaking?2018-02-15T22:09:18+00:00

If your container is older or has not been replaced in a few years, your vendor may provide you with a new container at no cost. Depending on the circumstances, however, your vendor may charge a one-time fee to replace the container.

My container is leaking. What should I do?2018-02-15T22:01:44+00:00

Check to make sure that it is actually leaking. What looks like a leak can often just be a small spill down the side of the tank. Make sure the tank and grate are clean and then verify the leak. Take pictures of where the tank is leaking from. Put down product to soak up any oil that may have already leaked onto the ground. If possible, put down a tray or mat to contain the leaking oil to a small area. Contact SLM and provide pictures of the tank, and we will schedule to have it replaced ASAP.

What should I do in the event of a cooking oil spill?2018-02-15T21:56:16+00:00

Immediately put down oil dry product. If no product is available, a few alternatives include: cat litter (non-clumping), sand, and coffee grounds. These products will absorb the oil and allow for it to be swept up and disposed of before it runs into the parking lot or storm drains.

Block off the area so that there is no traffic, foot or otherwise, through the affected area.

If it is a small spill, you may be able to soak up the oil on your own. However, in the event of a large spill, call SLM immediately to dispatch for cleanup as necessary.

How can I avoid a cooking oil spill?2018-02-15T21:55:38+00:00

There are a few simple steps you and your team can take to avoid a spill:
1. Check the grate, screen, and lid for blockage/debric BEFORE dumping oil
2. Check the condition of the tank/container regularly; report problems/concerns to SLM immediately
3. Use pavement protector (usually a pad/mat) to contain splashes and/or small spills.

You may also want to compile a ‘spill kit’ to aid in the event of a spill. An effective spill kit includes:
1. Biodegradable grease emulsifier (Grease Away, Eco Gegreaser, etc.)
2. Caution tape/cones to block off affected area
3. Bamboo reusable towels (NatureZway, etc.)
4. Rubber gloves

What should I do if I think someone is stealing my oil?2018-02-15T21:54:48+00:00

The first thing you will want to do is file a police report – yes, you read that correctly! Cooking oil theft is hugely profitable to those who commit it, and so reporting theft helps to ensure that law enforcement will be on the lookout for other instances in the area and can apprehend those responsible.

After filing a police report, you will want to contact SLM and let us know what is happening. We can work with you and our vendor to install surveillance or locks as necessary to avoid future theft.

Can I call another company to pick up my oil?2018-02-15T21:50:22+00:00

Cooking oil is a commodity worth money once recycled. When a company is providing UCO service with their container onsite, the oil in the container belongs to that company. If another company or individual removes that oil, it is considered theft. Always make sure to call SLM for an off-schedule pickup so that we can arrange the pickup with your UCO vendor.

What should I do if my UCO is not picked up?2018-02-15T21:49:03+00:00

If your UCO has not yet been picked up and your container is starting to get full, the first thing you want to do is check the container. Is there a grate on the top to prevent solids from getting into the container? Is the grate clean? Before calling for a pickup, always ensure that the grate is clean and allowing oil to enter the container. If the grate is clean and the container is nearly full, you will want to call SLM to schedule a pickup. It is better to make this call when the container is about ¾ of the way full, as it can take vendors a few days to adjust their schedule, and this will allow for use of the container until pickup.

If the container is completely full and has not been picked up, you may let the oil cool and use alternate containers to store it until pickup. Recommended alternate containers include: trash cans, large jars, and buckets. The vendor will be advised as to these alternate containers and will remove that oil when they come for pickup.

My grease trap is overflowing! What should I do?2019-10-22T17:24:09+00:00

If you are experiencing a backup where there is water/grease overflowing from the grease trap manhole cover, this is indicative of a clog in the outgoing grease line. You may experience drains backing up within the establishment as well. In this instance, pumping the grease trap will not alleviate the problem. Jetting service will be necessary.

If you have an interior grease trap that is overflowing, pumping and cleaning will usually solve the issue. However, if the interior trap is pumped and issues continue, there may still be a line that needs to be cleared. A service representative at SLM will be able to dispatch a vendor accordingly to resolve the issue.

See More: Restaurant Facility Management Services

A plumber told me that my grease trap is full. What should I do?2018-02-26T20:23:23+00:00

If you are having issues with your drains and call a plumber, they may lift up the lid to your grease trap and tell you that it is full and needs to be pumped. This is almost never the case. The grease trap should always be full. If it is empty, that is indicative of a larger problem. Exterior interceptors work by using gravity within the tank to separate out the FOG, so if the trap were not full, it would not be working properly. For most drain and backup issues, grease trap pumping is not the solution. Rather, you should call SLM so that we can schedule a jetting service for you.

How often should my grease trap be pumped?2018-02-26T20:23:10+00:00

The frequency of grease trap pumping can vary depending on the size of the grease trap and the specific regional mandates. The standard frequency for grease trap pumping is usually quarterly (every 13 weeks or so). Establishments with smaller traps, interior traps, or mandates in their area may be required to have their grease traps pumped on a monthly basis. SLM works with both our clients and our vendors to determine the best schedule for each particular establishment and sets up a recurring schedule accordingly.

What construction services do you offer?2018-02-15T15:37:07+00:00

Excellent question! Constructions seem like large jobs, but we’ll take them on with ease. We can handle all your needs as no job is too large!

  • Total Facility Remodeling
  • Windows and Doors
  • Cabinets and Shelving Systems
  • Flooring Installation and Repair
  • Drywall, Plaster, and Trim
  • Interior and Exterior Painting
  • Ceiling Repair
  • Fire and Water Damage
  • Preventative Maintenance
  • After Hours Repairs/Emergency Service
What handyman services do you offer?2018-02-15T15:40:25+00:00

We offer a range of handyman services. No job is too small for our crew!

  • Roofing and Siding Repairs
  • Porch and Deck Repairs
  • Cabinet and Countertop Repairs
  • Flooring Repairs
  • Chimney Repairs
  • Fascia Repairs
  • Window and Door Repairs
  • Sink and Toilet Repairs
  • Lighting Repairs and Replacement
  • Interior/Exterior Painting
What if I’m unsure of what the real issue is?2018-02-15T15:31:53+00:00

Give us a call! We know it can be hard to pinpoint the cause of an issue, but we can help figure it out. We’ll ask a few questions to get an idea of the scope of work and have someone come out to inspect the situation.

How often should my fire extinguisher be inspected?2018-02-14T22:15:49+00:00

A professional fire protection company should inspect your extinguisher once a year, but you should check your unit at least once a month to ensure it’s not tampered with.

What exactly does a commercial kitchen hood do?2018-02-14T22:15:15+00:00

A commercial kitchen hood is installed directly above any cooking appliance. Once in place the hood will suck any greasy or contaminated air coming off the appliances. It will then move the contaminated air through the ductwork of the system and disperse it outside and replace it with clean air.

How often should I clean the filters?2018-02-14T22:14:26+00:00

Filters should be cleaned daily. Clogged filters don’t work efficiently and if they are not maintained they become increasingly hard to clean.

How often should I clean my hoods?2018-02-14T22:13:16+00:00

It varies depending on regulations for your area and the volume of your business, but they should be properly cleaned at least once every 6 months.

What kind of kitchen hood do I need?2018-02-14T22:12:36+00:00

Your hood design depends on several factors. This includes what type of food you will be cooking and are there certain codes that must be followed for your area. Once these are determined the best hood can be selected to meet your needs.

What do I do in the event of a cooking oil spill?2018-02-07T21:06:40+00:00

There are steps you and your team can take to prevent a cooking oil spill from occurring, but sometimes spills do happen anyway. SLM has a cooking oil spill procedure that when followed, helps to reduce the impact of a spill until a vendor can get onsite to clean up. That procedure can be found under ‘Cooking Oil Removal.’ The first thing you will want to do in the event of a large cooking oil spill is to call SLM. We will walk you through it!

How do I obtain a cooking oil receptacle?2018-02-07T21:05:56+00:00

When setting up cooking oil service, it is usually up to the vendor to provide the receptacle. Most offer containers of different sizes, in both tank and drum form, and will choose a container based on your needs and the space you have available. However, if you opt for an automatic cooking oil unit, such as a Frontline tank, the vendor will usually charge for the installation and the unit will then belong to you.

How often should my used cooking oil be picked up?2018-02-07T21:05:03+00:00

This depends entirely on how much oil is used at your establishment. If you produce a lot of fried food, your oil will likely need to be changed more often, and therefore removed on a more frequent schedule. If you only use your fryers for a few menu items, your pickups will not be as frequent.

How can I keep track of my grease trap pumping schedule?2018-02-07T21:04:22+00:00

You should be provided with a dated service manifest following grease trap pumping. These can be saved in a log book (recommended) so that all the service history is in one place. However, if you did not receive a manifest or do not know your last or next service date, one call to SLM will give you all the information you need. Our system tracks your service schedule and we are able to provide you with an update at any time.

How do I know the size of my grease trap?2018-02-07T21:03:46+00:00

If you have access to building plans for your establishment, the grease trap is usually included in those plans with the sizing marked off. If you have had grease trap service previously, you may also have been provided with a service manifest that should tell you how large the grease trap is. If there is no information available, SLM can send a vendor with a grease trap verification form to ascertain the sizing of your trap to ensure we are providing the best service and pricing possible.