Posted 2 weeks ago
Position Summary
| The Operations Intake Specialist is responsible for providing essential administrative support to the operations department. This role involves a variety of tasks, including managing incoming and outgoing communications, maintaining accurate records, and providing excellent customer service. The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to problem-solving. |
Essential Job Requirements
- Sorting and filing email.
- Responding to email inquiries from customers and strategic partners and providing accurate information.
- Open tickets in ERP system and ensure accurate documentation.
- Perform data entry and maintain accurate records.
- Answer and transfer calls.
- Place outbound calls to confirm service and/or details.
- Perform basic support tasks.
- Meet quality standards relating to professionalism, timeliness, empathy, and sense of urgency.
- Onsite until fully trained across all operations; afterward remote, if desired.
- Other duties as assigned.
Qualifications
- High school diploma.
- Minimum of 1 year of customer service experience, preferred.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, strong customer service skills.
- Attention to detail with a high level of accuracy and efficiency.
- Ability to type 40-60 words per minute with accuracy.
- Working knowledge of Windows, Word, Excel, Outlook, and Internet.
- Willingness to learn proprietary ERP system
Status and Scope
Reports directly to Solid Waste Manager
Travel Requirements
Little to no travel required