Isn’t it about time you had a fulfilling career and worked alongside individuals just as passionate and driven as you are? Apply today to take the first step in a career with SLM Facility Solutions Nationwide.
Who Are We Looking For?
SLM Facility Solution Nationwide’s staff are more than just employees. We are a community that prides itself on cultivating a supportive environment to encourage growth and learning.
Accountability. Integrity. A shared belief in SLM’s mission, vision, and values. Flexibility. Each member of our family understands these are important and are committed to producing results for our clients while building relations with our vendors or strategic partners.
What do we believe in?
Education – All employees receive ongoing, supportive training. We never stop learning and encourage our team members to grow personally and professionally.
Success – SLM offers a variety of career options based on experience, education, and personal interests. They are designed to help employees set goals and to keep you on the right path to a successful career.
FUN– From Chili Cook-Offs, Summer Olympics, Family Outings, Holiday Parties, Cookie Exchanges, Birthday Celebrations, an Office Dog and so much more! We work hard and play harder believing all days should start and end with a smile.
Giving Back – Since our inception in 1998, SLM has and will consistently give back to charities. Through monetary donations, food drives, blood drives, time volunteering, and community clean-ups, the SLM team will never stop helping our local community and beyond.
Keeping You and Your Family Happy– SLM offers a comprehensive benefits package including 401(k) plan, medical, dental, and vision plans as well as life insurance and other supplemental plans.
Ready to Join?
We’ve worked hard to earn our outstanding reputation. This means we hire the best, the smartest, and the out-of-the-box thinkers who have taken us to the next level. However, we’re not even close to the finish line and consistently seeking for the next go-getters. The ones who are not afraid to get into the trenches, work hard and do what it takes to get the job done, support our clients and build long-lasting relationships with all parties. Apply today to start your career with SLM Facility.
Recurring Customer Service Representative
The customer service representative ensures that all customer and strategic partner scheduling, verifications, trouble-shooting and discrepancies are rectified in a timely and accurate manner. All service interactions must meet company, customer, strategic partner specifications and quality standards.
Essential Job Requirements
The CSR will focus on tasks that may include report creation and analysis;
- Post-service follow-up calls and repair services.
- Purchase order creation for new and existing customers.
- Routine customer concerns and emergency calls.
- Responsible for day-to-day interaction with the Company’s customers and vendors; receives, acknowledges and places calls to both customers and vendors.
- Provides accurate and timely information in response to customer/vendor questions;
- Rectifies complaints using company records as the basis for decision-making.
- Utilizes database system to create tickets which will contain a synopsis of interaction between the representative and involved parties.
- Collaborates with other Company Departments developing internal and external constructive and cooperative working relationships.
The Department is staffed 8:00 am to 5:00 pm Monday through Friday although emergency calls are accepted 24/7/365.
- Must be available to work as part of the emergency call rotation at least one week per month- including weekends.
- Employee will be provided with a cell phone, and a laptop computer for access to the Company’s computer system to manage off-site tasks.
The service manager has the right to assign duties or tasks as needed and / or required.
Status and Scope
Customer Service Representative reports directly to Service Manager.
Qualifications
An Associate degree in Business, a related field, High School diploma or experience equivalent to educational requirement--preferably in the Hospitality, Construction or Facilities Management arenas with some postsecondary education.
Minimum three-year customer service experience; call center environment strongly desired. Demonstrated ability to:
- Flourish in a fast-paced, deadline-driven work environment.
- Process customer requests in a timely, professional manner.
- Analyze customer problems and aggressively pursue solutions which benefit the customer.
- Think creatively and act independently within the scope of assigned responsibilities converse, listen, and take notes simultaneously.
- Ability to maneuver easily between multiple computer screens.
- Provide world-class customer service. Strong negotiation skills.
Knowledge of Windows, Word, Excel, Outlook and Internet; able to create spreadsheets, emails and other departmentally required documents. Willingness and ability to learn the Company’s proprietary database program.
Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Little to no travel.
Job Features
The customer service representative ensures that all customer and strategic partner scheduling, […]
Facilities Service Buyer
Position Summary
The Facilities Service Buyer plays a critical role in a dynamic, fast-paced environment by sourcing, negotiating and managing Strategic Partners to support the organization’s rapid growth and operational needs. This role involves collaborating with internal stakeholders to understand service requirements, conducting market research, and insuring the procurement of services aligns with budgetary and quality standards. Agility, strong negotiation skills, and the ability to make quick, informed decisions to ensure seamless service delivery are essential.
Essential Job Requirements
- Manage and track projects and bid process for prospective and existing clients.
- Prepare requests for bids providing accurate, detailed information to current and potential
- Strategic Partners for services the company seeks to purchase, as well as, the specific client requirements that must be met.
- Analyze bids and procurement data to ensure accuracy, identify cost-saving opportunities and improve service efficiency and delivery.
- Negotiate pricing quickly while ensuring quotes are received from multiple Strategic Partners focusing on the best value and quality of service.
- Foster a collaborative and positive work environment by actively engaging with team members and cross-functional teams, promoting open communication, and supporting collective problem-solving efforts to understand urgent service requirements and ensure alignment with business objectives
- Identify and monitor market trends and industry developments to stay ahead of procurement needs and adapt strategies accordingly.
- Rapidly identify, evaluate and on-board potential Strategic Partners to meet immediate operational needs.
- Maintain and update a comprehensive database of approved Strategic Partners for quick reference and decision-making, while managing and building strong relationships with
- Strategic Partners to ensure prompt quality delivery, compliance with contractual obligations, and efficient issue resolution.
- Ensure compliance with organizational policies while adapting to changing priorities in a fastpaced environment.
- Provide administrative and data entry support to the procurement department as requested.
- Buyers are assigned to collaborate with Category Manager on a project-to-project basis.
Qualifications
- College degree strongly preferred.
- Minimum of three years’ similar experience working in a fast-paced environment, customer service, and/or purchasing experience preferred.
- Exceptional phone etiquette is essential, along with the ability to engage with customers and Strategic Partners in a professional manner.
- Proven experience in project management and procurement within fast-paced industries, such as facility maintenance and service-oriented environments.
- Exceptional negotiation and communication skills.
- Strong analytical abilities with a quick decision-making mindset.
- Proficient in Microsoft Office Suite with a demonstrated ability utilizing Excel.
- Excellent planning, organizational, and attention-to-detail skills are required to manage multiple priorities and meet established deadlines simultaneously.
- Demonstrated strong interpersonal skills and the ability to collaborate effectively in a team-oriented environment, while also functioning independently within the scope of assigned responsibilities.
- Proven experience in handling stress and maintaining composure in a fast-paced, dynamic work environment, ensuring high performance and effective decision-making under pressure.
Status and Scope
Reports directly to Procurement Manager
Travel Requirements
Little to no travel required
Job Features
Position Summary The Facilities Service Buyer plays a critical role in a […]