Operations Intake Specialist

Posted 2 weeks ago

Position Summary

The Operations Intake Specialist is responsible for providing essential administrative support to the operations department. This role involves a variety of tasks, including managing incoming and outgoing communications, maintaining accurate records, and providing excellent customer service. The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to problem-solving.

Essential Job Requirements

  • Sorting and filing email.
  • Responding to email inquiries from customers and strategic partners and providing accurate information.
  • Open tickets in ERP system and ensure accurate documentation.
  • Perform data entry and maintain accurate records.
  • Answer and transfer calls.
  • Place outbound calls to confirm service and/or details.
  • Perform basic support tasks.
  • Meet quality standards relating to professionalism, timeliness, empathy, and sense of urgency.
  • Onsite until fully trained across all operations; afterward remote, if desired.
  • Other duties as assigned.

Qualifications

  • High school diploma.
  • Minimum of 1 year of customer service experience, preferred.
  • Exceptional verbal and written communication skills.
  • Courteous, professional manner, strong customer service skills.
  • Attention to detail with a high level of accuracy and efficiency.
  • Ability to type 40-60 words per minute with accuracy.
  • Working knowledge of Windows, Word, Excel, Outlook, and Internet.
  • Willingness to learn proprietary ERP system

Status and Scope

Reports directly to Solid Waste Manager

Travel Requirements

Little to no travel required

Job Features

Job Category

Operations

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